Terms & Conditions

Effective Date: 01-02-2025

Welcome to Pakhangba, a ride-sharing and parcel-delivery platform. By using our services, you agree to these Terms & Conditions. Please read them carefully before using the app.

1. Acceptance of Terms

By signing up for Pakhangba, you confirm that you:

Are at least 18 years old (or have parental consent).
Agree to comply with all applicable laws and regulations.
Will provide accurate and complete information.

2. User Responsibilities

You must:
✅ Use the app for legal purposes only.
✅ Treat drivers, delivery partners, and customers with respect.
✅ Do not engage in fraudulent activities or misuse or abuse of the platform.
✅ Maintain the confidentiality of your account credentials.

3. Ride & Delivery Services

Availability: Services are subject to availability and may be affected by factors like weather, traffic, and technical issues.
Cancellations: Users may cancel rides/orders, but cancellation fees may apply.
Liability: Pakhangba is not responsible for delays, damages, or losses caused by third parties.

4. Payments & Refunds

All payments must be made via approved payment methods.
Fares and delivery charges are calculated based on distance and time.
Refunds are processed only under valid circumstances, as per our refund policy.

5. Account Suspension & Termination

We may suspend or terminate accounts for:

Violation of our terms
Abusive behavior toward drivers or support staff
Fraudulent or illegal activity

6. Privacy & Data Use

By using Pakhangba, you agree to our Privacy Policy, which outlines how we collect, store, and protect your personal information.

7. Updates to Terms

Pakhangba may modify these terms at any time. Changes will be communicated through the app or website. Continued use after updates means you accept the revised terms.

Terms & Condition